Refund Policy

Due to the inherent nature of digital products, licenses, and subscriptions (such as software keys, downloadable PDFs, access to premium accounts, gift cards, and other non-tangible goods), all sales are final and non-refundable.

Once a digital product has been purchased, downloaded, or its license/access key has been delivered, it cannot be returned. This policy is strictly enforced to:

• Prevent Abuse: Protect the integrity of our digital products and prevent misuse, unauthorized copying, or exploitation of licenses and access.
• Maintain Fairness: Ensure fair practices given that digital goods, once delivered, cannot be truly "returned" or de-activated by the customer.
• Supplier Agreements: Reflect the non-refundable terms we often have with our own suppliers and partners for these digital items.

Exceptional Circumstances (Our Responsibility):

While our general policy is strictly no refunds, we understand that unforeseen issues can sometimes arise. We may consider an exception only in cases where the issue is directly attributable to an error on Skycart's part. These extremely rare circumstances might include:

• Non-Delivery of Product: If you have successfully completed a purchase but have not received the digital product, license key, or access information within a reasonable timeframe (please check your spam folder first).
• Defective or Unusable Product (Directly from Skycart): If the digital file provided by Skycart is corrupted, incomplete, or fundamentally unusable, and you can demonstrate this clearly. This does not include issues arising from your device's compatibility, internet connection, or user error.
• Incorrect Product Delivery: If you received a completely different product than what you purchased due to our error.

What is NOT covered by exceptions:

• Change of Mind: Deciding you no longer want the product after purchase.
• Lack of Compatibility: Issues arising from your device not meeting minimum requirements or software conflicts on your end (please check product specifications carefully before purchase).
• User Error: Mistakes made during purchase or redemption by the customer.
• Dissatisfaction with Content (for free or clearly described products): For free products like our "Java Interview Questions PDF," there is no monetary transaction, and thus no refund is applicable. For paid content, dissatisfaction with the subjective nature of content that matches its description.
• Misunderstanding of Product Features: It is the customer's responsibility to review product descriptions and specifications thoroughly before purchase.
• Expiration of Licenses/Vouchers due to Customer Inaction: Failure to redeem or use a time-sensitive license or voucher within its validity period.

How to Report an Issue (for exceptional cases only):

If you believe your situation qualifies as an exceptional circumstance due to an error on our part, you must contact us within [ 24-48] hours of the purchase. Please provide:

1. Your order number.
2. A detailed description of the issue.
3. Any relevant screenshots or evidence supporting your claim.

Our team will review your request thoroughly. If an issue on our end is confirmed, we will first attempt to rectify it by:

1. Re-sending the correct product or license.
2. Providing a working alternative.

If a resolution through these means is not possible and the error is definitively ours, we may, at our sole discretion, consider an appropriate resolution.

Contact Us:

For any questions regarding this refund policy or to report an issue, please contact us at:

Email: contact@skycart.xyz

By completing a purchase on Skycart, you acknowledge that you have read, understood, and agree to this refund policy.